{"xsrfToken":"658e7ede532a069d124891ec165f8299bff6a4fe_lout","branding":{"id":"1","key":"esd","name":"EkkoSense Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#35a0cc","headerLinkHoverBGColor":"#35a0cc","headerBadgeColor":"#35a0cc"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b7328ea-b028-4daa-8870-edf3c2fe4808/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTcxYzU0My05MWNjLTQ3NTEtYWNlYi02M2RjNjMwOTE2OWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliNzMyOGVhLWIwMjgtNGRhYS04ODcwLWVkZjNjMmZlNDgwOCI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODI3MDQsIm5iZiI6MTczNDc4MjEwNH0.IvhOoTaNiPUs6e_fdjavrOhA8U0qxkT-nFPsQymf8bI&client=3e71c543-91cc-4751-aceb-63dc6309169a&mode=fit","logoId":"9b7328ea-b028-4daa-8870-edf3c2fe4808","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EkkoSense support area","sharedPortalName":"Support Area","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the EkkoSense support area","sharedPortalName":"Support Area","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7fdde4c2-dfa3-4869-8ca5-60d5369f142b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTcxYzU0My05MWNjLTQ3NTEtYWNlYi02M2RjNjMwOTE2OWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmZGRlNGMyLWRmYTMtNDg2OS04Y2E1LTYwZDUzNjlmMTQyYiI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODI3MDQsIm5iZiI6MTczNDc4MjEwNH0.EHVYukwLQn3oq2m2TypGBVHCy1Jv17Ld_VRc8lyfOlo&client=3e71c543-91cc-4751-aceb-63dc6309169a&height=300&mode=fit","bannerMediaApiFileId":"7fdde4c2-dfa3-4869-8ca5-60d5369f142b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10600,"serviceDeskId":1,"name":"EkkoSense Support","description":"<p>Our support area has a range of articles and videos covering a range of topics.</p>\n<p>To view any of our support articles you will need an EkkoSense Support Area account. Please create one using the buttons in the top right of this screen.</p>\n<p>If you feel you need further help with your query, please raise a support ticket via the link below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"9","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>Software Bug</p>","icon":11505,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11505","groups":[1],"key":""},{"id":"15","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Request for a new feature</p>","icon":11499,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11499","groups":[1],"key":""},{"id":"12","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Assistance with a feature</p>","icon":11476,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11476","groups":[1],"key":""},{"id":"8","name":"Installation Support","descriptionHtml":"","callToAction":"Installation Support","introHtml":"<p>Support and guidance relating to on site installations</p>","icon":11480,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11480","groups":[1],"key":""},{"id":"10","name":"Login Issue","descriptionHtml":"","callToAction":"Login Issue","introHtml":"<p>Credential issues</p>","icon":11473,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11473","groups":[1],"key":""},{"id":"43","name":"New User Request","descriptionHtml":"","callToAction":"New User Request","introHtml":"<p>EkkoSoft Critical Access Requests and Amendments</p>","icon":11475,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11475","groups":[1],"key":""},{"id":"13","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Does not fit in any other category</p>","icon":11501,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11501","groups":[1],"key":""},{"id":"11","name":"Software Outage","descriptionHtml":"<p>Please review our Status Page for live updates <a href=\"https://status.ekkosense.co.uk/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://status.ekkosense.co.uk/</a></p>","callToAction":"Software Outage","introHtml":"<p>Outage of EkkoSoft</p>","icon":11472,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11472","groups":[1],"key":""},{"id":"44","name":"Training/Demonstration Request","descriptionHtml":"","callToAction":"Training/Demonstration Request","introHtml":"<p>Requests relating to further training on EkkoSoft Critical</p>","icon":11476,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11476","groups":[1],"key":""},{"id":"56","name":"Bug Report (internal)","descriptionHtml":"","callToAction":"Bug Report (internal)","introHtml":"<p>Software Bug (internal)</p>","icon":11505,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11505","groups":[],"key":""},{"id":"57","name":"Feature request (Internal)","descriptionHtml":"","callToAction":"Feature request (Internal)","introHtml":"","icon":11499,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11499","groups":[],"key":""},{"id":"58","name":"General Support (Internal)","descriptionHtml":"","callToAction":"General Support (Internal)","introHtml":"","icon":11476,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11476","groups":[],"key":""},{"id":"17","name":"Inbound E-Mail","descriptionHtml":"","callToAction":"Inbound E-Mail","introHtml":"","icon":11032,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[],"key":""},{"id":"59","name":"Login issue (Internal)","descriptionHtml":"","callToAction":"Login issue (Internal)","introHtml":"","icon":11473,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11473","groups":[],"key":""},{"id":"60","name":"New User request (Internal)","descriptionHtml":"","callToAction":"New User request (Internal)","introHtml":"","icon":11475,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11475","groups":[],"key":""},{"id":"62","name":"Other (Internal)","descriptionHtml":"","callToAction":"Other (Internal)","introHtml":"","icon":11501,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11501","groups":[],"key":""},{"id":"61","name":"Training/Demo request (Internal)","descriptionHtml":"","callToAction":"Training/Demo request (Internal)","introHtml":"","icon":11476,"iconUrl":"https://ekkosense.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11476","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"EkkoSoft Critical"}],"orderMapping":{"1":[43,10,44,12,8,15,9,13,11]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3abcbc8a-2f00-3a0a-ab70-dfa2972cca67","appLinkName":"System Confluence","appLinkUrl":"https://ekkosense.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://ekkosense.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":1,"kbLinkDomainURLs":["https://ekkosense.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"EkkoSense Support Area Library","userLanguageMessageWiki":"<p>To search through our full EkkoSense article library please visit: <a href=\"https://ekkosense.atlassian.net/servicedesk/customer/portal/1/topic/03046c01-d6b6-4b3e-8417-32ef077c0df5/article/1664811136\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">EkkoSense Support area Library</a></p>\n<p>For further information and guidance on how to use the EkkoSense Service Desk and Knowledgebase area please go to <a href=\"https://ekkosense.atlassian.net/servicedesk/customer/portal/1/topic/03046c01-d6b6-4b3e-8417-32ef077c0df5/article/2710634520\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">EkkoSense Service Desk & Knowledge Base Guide</a></p>","defaultLanguageHeader":"EkkoSense Support Area Library","defaultLanguageMessage":"To search through our full EkkoSense article library please visit: [EkkoSense Support area Library|https://ekkosense.atlassian.net/servicedesk/customer/portal/1/topic/03046c01-d6b6-4b3e-8417-32ef077c0df5/article/1664811136]\n\nFor further information and guidance on how to use the EkkoSense Service Desk and Knowledgebase area please go to [EkkoSense Service Desk & Knowledge Base Guide|https://ekkosense.atlassian.net/servicedesk/customer/portal/1/topic/03046c01-d6b6-4b3e-8417-32ef077c0df5/article/2710634520]","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTcxYzU0My05MWNjLTQ3NTEtYWNlYi02M2RjNjMwOTE2OWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODMzMDQsIm5iZiI6MTczNDc4MjEwNH0.-GaciSJNeb7Zz_MCWUzhZFTiBZ1tqObtHaHdIVNwC3w","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"3e71c543-91cc-4751-aceb-63dc6309169a","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Area","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ekkosense.atlassian.net/wiki","kbLinkDomainURLs":["https://ekkosense.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fekkosense.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxMGVjYmUxNjA5YmRhZjFlOGQwZjdlOWI1YmVhYTU5M2Y2ZGJiM2JiODliZmY2YWFiMTliZjY3MjQ0ZTNmMWZlIiwiaXNzIjoiYmJmM2RiYmMtZGVmOC0zNGNjLTg2YjEtMjUzYjkwYzBkMjk3IiwiY29udGV4dCI6e30sImV4cCI6MTczNDc4MzAwNCwiaWF0IjoxNzM0NzgyMTA0fQ.Ur021yYv6PYwH7LdVZICaz74HVHIG3LRnbQieAbXrV0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJiZjNkYmJjLWRlZjgtMzRjYy04NmIxLTI1M2I5MGMwZDI5NyIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZWtrb3NlbnNlLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2Vra29zZW5zZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJFU0QiLCJpZCI6IjEwNjAwIn19fSwiZXhwIjoxNzM0NzgzMDA0LCJpYXQiOjE3MzQ3ODIxMDR9.YVCEYp5GKntT0aRHzsrqVOeTisCNCz-60xGBZRCpXHM\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ekkosense.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://ekkosense.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ESD\\\",\\\"id\\\":\\\"10600\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ESD\\\",\\\"project.id\\\":\\\"10600\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://ekkosense.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}